IT Technical Support Technician II
Lendmark Financial Services
full-time
Posted on:
Location Type: Office
Location: Lawrenceville • United States
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About the role
- Responsible for IT technical support incident and problem management for Lendmark Financial resources across the continental US
- Provides first and second level incident and problem response to Company end-users
- Triage and assess end-user incidents
- Create and track IT incident tickets
- End-user compute, hardware and software troubleshooting
- Setup, image and ship end-user computer hardware
- Initial assessment and troubleshooting for corporate telephony incidents
- Perform follow-up and provide closure to tickets that are completed
- Report companywide outages and updates
- Provide support to peers and Technical Support Technician Level I
- Participate in IT project activities as needed
Requirements
- High school diploma
- 5+ years of related experience
- Effective communication and organization skills
- Ability to work under pressure
- Working knowledge of IT technology
- Undergraduate degree (ASCS/BSCS or equivalent) preferred
- A+ , Network+, Cisco, MS Certifications preferred
- Meraki Network experience preferred
- O365 experience preferred
- Active Directory (AD) Admin experience preferred
- MS Virtual Server Admin Experience preferred
Benefits
- medical, dental, vision benefits
- paid time off
- paid holidays
- 401(k)
- life insurance
- long-term disability
- tuition assistance
- employee assistance program
- critical care insurance
- auto insurance
- home insurance
- pet insurance
- other ancillary insurance options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementproblem managementhardware troubleshootingsoftware troubleshootingtelephony troubleshootingticket trackingend-user computingnetwork administrationvirtual server administrationIT support
Soft Skills
effective communicationorganizational skillsability to work under pressure
Certifications
A+Network+Cisco certificationsMS Certifications