FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Technical Support Technician II
Lendmark Financial ServicesTechnical Support Technician II at Lendmark managing IT support incidents across the continental US. Providing first and second level support while handling hardware and software troubleshooting tasks.
About the role
Key responsibilities & impact- Responsible for IT technical support incident and problem management for Lendmark Financial resources across the continental US
- Provides first and second level incident and problem response to Company end-users
- Triage and assess end-user incidents
- Create and track IT incident tickets
- End-user compute, hardware and software troubleshooting
- Setup, image and ship end-user computer hardware
- Initial assessment and troubleshooting for corporate telephony incidents
- Perform follow-up and provide closure to tickets that are completed
- Report companywide outages and updates
- Provide support to peers and Technical Support Technician Level I
- Participate in IT project activities as needed
Requirements
What you’ll need- High school diploma
- 5+ years of related experience
- Effective communication and organization skills
- Ability to work under pressure
- Working knowledge of IT technology
- Undergraduate degree (ASCS/BSCS or equivalent) preferred
- A+ , Network+, Cisco, MS Certifications preferred
- Meraki Network experience preferred
- O365 experience preferred
- Active Directory (AD) Admin experience preferred
- MS Virtual Server Admin Experience preferred
Benefits
Comp & perks- medical, dental, vision benefits
- paid time off
- paid holidays
- 401(k)
- life insurance
- long-term disability
- tuition assistance
- employee assistance program
- critical care insurance
- auto insurance
- home insurance
- pet insurance
- other ancillary insurance options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementproblem managementhardware troubleshootingsoftware troubleshootingtelephony troubleshootingticket trackingend-user computingnetwork administrationvirtual server administrationIT support
Soft Skills
effective communicationorganizational skillsability to work under pressure
Certifications
A+Network+Cisco certificationsMS Certifications