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Assessment Manager
Lendi GroupPackaging Manager leading Manila’s home-loan packaging team for Lendi Group, a digital property-finance platform. Improving submission quality, workflow efficiency and assessment readiness.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and developing a packaging team, with a focus on quality control, workflow management, and stakeholder collaboration. Proven ability to enhance operational efficiency while maintaining high standards in loan documentation and submission processes.
Highest-signal resume keywords
Team LeadershipQuality ControlStakeholder ManagementOperational Workflow ManagementResidential Home Loan Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan PackagingSubmission PreparationCredit Policy UnderstandingPerformance ManagementQueue ManagementSOP DevelopmentQuality Outcomes TrackingFile ReviewDocumentation CompletenessRisk Assessment
Soft Skills
CoachingAttention to DetailClear CommunicationJudgmentAdaptability
Industry Keywords
Mortgage ProcessingPre-AssessmentSelf-Employed Application ComplexityCredit Risk ConceptsPhilippine People LeadershipWorkforce ManagementContinuous ImprovementProcess Discipline
About the role
Key responsibilities & impact- Lead, coach and develop the Packaging Team
- Manage daily workflow, work allocation and queue priorities
- Oversee packaging quality, completeness, handoff notes, submission readiness and control discipline
- Act as the first escalation point for complex files, missing documents, clarifications, ageing items and stakeholder concerns
- Partner with origination, operations and third-party stakeholders on requirements, handoff standards, status visibility and feedback loops
- Drive daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution
- Support and refine SOPs, checklists, readiness criteria and team controls
- Track and report service performance, rework themes, file ageing, quality outcomes and launch risks
- Assist with triage, packaging review and priority files during peak periods
- Keep the team focused on pre-submission packaging rather than credit decisioning or broader product and policy ownership
Requirements
What you’ll need- Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre-assessment team
- Strong understanding of residential home loan documentation, submission preparation and quality control
- Experience with self-employed application complexity is ideal
- Strong understanding of credit policy and credit risk concepts
- Ability to manage queues, balance workload and improve throughput without compromising quality
- Experience coaching team members, lifting capability and managing performance in a structured operational environment
- Strong stakeholder management skills across origination, assessment and support teams
- High attention to detail and sound judgement in identifying missing information, inconsistencies and submission risks
- Clear written and verbal communication skills, including concise file notes, status updates and escalation summaries
- Comfort working in a fast-paced environment with evolving processes, launch activity and continuous improvement priorities
- Good understanding of role boundaries and ability to enforce process discipline while avoiding credit decisioning responsibilities
- Experience in Philippine people leadership, workforce management and performance management is preferred
Benefits
Comp & perks- A vibrant, relaxed, yet professional culture
- Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration
- Holistic wellbeing programs offering 24/7 support
- Comprehensive HMO coverage for you and one free dependent
- Life insurance starting from Day 1
- 25 days of leave, made up of 20 vacation days and 5 sick days
- Monthly internet subsidy
- Ongoing training and clear pathways for growth and promotion
- Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG