Senior Software Engineer, Mobile React Native
CI&T
Senior Mortgage Technology Consultant
Lender
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Senior
About the role
- Ownership of multiple external client relationships, including identifying client needs, interpreting client problems, and communicating expectations.
- Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed.
- Make recommendations based on proficient technical knowledge with the ability to communicate effectively to understand problems and explain solutions.
- Develop functional, error-free, advanced Encompass solutions, with thorough scoping, testing, and documentation, that resolve client needs.
- Configure Encompass environments, including Smart Client, Web, TPO, and Consumer Connect, using best practices.
- Adapting to new mortgage workflow and Encompass solutions and integrations when needed.
- Work on assigned internal projects to expand the existing product and service offerings for Lender Toolkit customers.
- Provide suggestions and solutions to expand and enhance the Lender Toolkit product library.
- Partnering and guiding team members on suggested solutions and training opportunities.
- Demonstrate excellent customer service skills and telephone presence with ability to demonstrate control and flexibility while dealing with difficult internal/external clients.
- Staying abreast of industry trends and regulatory changes and maintaining any required industry certificates (as needed).
- Act as a resource to less senior members on the team and assist on training, troubleshooting, etc. when needed.
- Embody our #teamplayer value and complete other duties/tasks as assigned.
Requirements
- 7+ years knowledge of the ICE Mortgage Technology Encompass® platform including advanced functions including programming/coding.
- 7+ years understanding of mortgage lending, regulatory requirements, and their application to a general production workflow.
- Proficient in Encompass® programming of business rules, input forms, custom print forms, DDM, TPO setup, Consumer Connect Setup, alerts, templates, tasks, hard stops, and other file flow checks & balances.
- Experience with Visual Basic.
- Familiarity with Encompass® Web, SDK programming of plug-ins, extracts, and Developer Connect.
- Possess excellent verbal and written communication skills and the ability to interact professionally, confidently, and intelligently with a diverse group of mortgage professionals, including executives, managers, and subject matter experts.
- Ability to understand client needs and pain points and identify mortgage workflow challenges/opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Encompass® to meet those requirements.
- Ability to analyze and troubleshoot issues at a root level and identify and implement solutions to prevent issues in the future.
- Ability to identify the value of solutions provided and communicate that value to the client.
- Ability to work with minimal supervision and take initiative in pursuing position responsibilities and department or company goals with an ability to recognize and act on changing priorities.
- Ability to perform complex technological research work while being organized, acute attention to detail, high rate of accuracy with ability to manage multiple projects and operate in a high-volume, fast-paced environment.
- Excellent customer service skills and telephone presence are required with ability to demonstrate control and flexibility when dealing with difficult internal/external clients.
- Ability to maintain quality and high productivity when dealing with changing work demands.
