Lender

Mortgage Technology Consultant

Lender

full-time

Posted on:

Location Type: Remote

Location: Remote • California, New York • 🇺🇸 United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Java

About the role

  • Ownership of multiple external client relationships, including identifying client needs, interpreting client problems, and communicating expectations.
  • Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed.
  • Developing functional, error-free, advanced Encompass solutions, with thorough scoping, testing, and documentation, that resolve client needs.
  • Configuring Encompass environments, including Smart Client, Web, TPO, and Consumer Connect, using best practices.
  • Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience.
  • Provide suggestions and solutions to expand and enhance the Lender Toolkit product library.

Requirements

  • 3+ years experience administering ICE Mortgage Technology Encompass® platform including advanced knowledge of functions and programming/coding.
  • 3+ year of understanding of mortgage lending and regulatory requirements and their application to a general production workflow.
  • Proficient in Encompass® programming of business rules, input forms, custom print forms, DDM, TPO setup, Consumer Connect Setup, alerts, templates, tasks, hard stops, and other file flow checks & balances.
  • Familiarity with Encompass® Web, Java Script, SDK programming of plug-in extracts, and Developer Connect.
  • Possess excellent verbal and written communication skills and the ability to interact professionally, confidently, and intelligently with a diverse group of mortgage professionals, including executives, managers, and subject matter experts.
  • Ability to understand client needs and pain points and identify mortgage workflow challenges/opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Encompass® to meet those requirements.
  • Ability to analyze and troubleshoot issues at a root level and identify and implement solutions to prevent issues in the future.
  • Ability to identify the value of solutions provided and communicate that value to the client.
  • Ability to work with minimal supervision and take initiative in pursuing position responsibilities and department goals with an ability to recognize and act on changing priorities.
  • Ability to perform complex technological research work while being organized, acute attention to detail, high rate of accuracy with ability to manage multiple projects and operate in a high-volume, fast-paced environment.
  • Excellent customer service skills and telephone presence are required with ability to demonstrate control and flexibility when dealing with difficult internal/external clients.
  • Ability to maintain quality and high productivity when dealing with changing work demands.
  • Willingness to travel if the need arises (1-3 trips per year).
Benefits
  • Remote Work: No daily commute, no traffic.
  • Comprehensive Benefits: Medical, Dental, Vision and more to keep you and your family healthy. PLUS a free medical option for our employees.
  • Monthly Socials: Play games, earn prizes, and have fun with all employees at Lender Toolkit.
  • Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More!
  • Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Encompass programmingJava ScriptSDK programmingbusiness rulesinput formscustom print formsDDMTPO setupConsumer Connect setuptroubleshooting
Soft skills
verbal communicationwritten communicationclient needs analysisproblem-solvinginitiativeattention to detailcustomer serviceflexibilityorganizational skillsability to work independently