Customer Support Agent – Mexico Credit Card Team

Lendable

Customer Support Agent assisting users of our new credit card product in Mexico. Providing friendly support via chat and email while resolving customer inquiries and issues.

Posted 4/21/2026contractMexico City • 🇲🇽 MexicoMid-LevelSenior💰 MX$8,400 - MX$16,800 per monthWebsite

About the role

Key responsibilities & impact

Answer Customer Questions
Respond to customer inquiries via chat, email, and eventually phone
Help customers understand their credit card, balances, due dates, payments, and app features
Provide clear, friendly, and accurate answers using internal tools and knowledge bases
Escalate complex or sensitive cases when needed
Resolve Issues with Care & Accuracy
Help customers troubleshoot common issues (payments, transactions, account access)
Follow defined processes to resolve issues correctly and safely
Identify when something doesn’t look right and raise it to the appropriate team
Always prioritise customer trust, clarity, and compliance
Learn the Product Deeply
Become an expert in our credit card product, app flows, and customer policies
Stay up to date with changes to features, processes, and FAQs
Use internal documentation and tools to provide consistent answers
Improve Support Quality Over Time
Flag recurring customer issues or unclear processes to your manager
Suggest improvements to FAQs, help articles, or canned responses
Help identify questions that could eventually be automated
Contribute feedback from real customer conversations to Product and Operations

Requirements

What you’ll need

Strong written communication skills in Spanish (English is a plus)
High empathy and a genuine desire to help people
Attention to detail and ability to follow processes carefully
Comfort using digital tools (support platforms, internal dashboards, messaging tools)
Reliability, ownership, and professionalism
Willingness to learn and adapt in a fast-moving environment
Previous experience in customer support, call centres, or service roles (Nice to Have)
Experience supporting financial products (banking, credit cards, lending) (Nice to Have)
Comfort handling sensitive or emotional customer situations (Nice to Have)
Basic familiarity with mobile apps or fintech products (Nice to Have)

Benefits

Comp & perks

Flexible working: flexible approach tailored to each role
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communication skillshigh empathyattention to detailreliabilityownershipprofessionalismwillingness to learnadaptability