LQA Lead
Frontier Developments
Quality Assurance Team Leader
Lendable
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Lead, coach and inspire a team of Quality Assurance Analysts to deliver high-quality QA reviews and meet KPIs
- Monitor and analyse KPIs, MI and feedback to assess performance and identify trends
- Design and implement action plans to uplift service quality and efficiency
- Lead process excellence initiatives, refine procedures and collaborate with risk owners
- Own key projects and make decisions to deliver results with minimal guidance
- Support automation and system enhancements through cross-functional collaboration
- Ensure quality assessments meet business, regulatory and compliance standards
- Communicate performance, risks and improvement recommendations to stakeholders and Heads of Department
Requirements
- Proven experience managing or supervising customer-facing, operations, or support teams in a regulated, fast-paced, and/or tech-enabled environment
- Experience driving performance and development of individuals and teams against ambitious targets
- Analytical skills: ability to interpret dashboards and MI to inform coaching and process improvements
- Demonstrated ability to motivate, coach, and develop a diverse team; recognise and nurture emerging talent
- Comfortable working with CRM/case management systems and supporting technology-driven change (automation, AI)
- Strong written and verbal communication skills; ability to engage, motivate, and influence at all levels
- Experience within compliance, risk management, or regulated environments is desirable
- Behaviours: customer-first, proactive, solutions-oriented, data-driven, inclusive leader, resilient, adaptable, embraces technology
