Lemonclean

Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution.
• Process orders, returns, exchanges, and warranty claims accurately and efficiently.
• Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
• Document all customer interactions in our CRM system and escalate issues when necessary.
• Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
• Strive to exceed customer expectations and contribute to customer loyalty and retention.
• Identify trends in customer feedback and report them to help improve products and services.

Customer Support Specialist