Manage and develop relationships with partners from onboarding to launch and beyond; act as main point of contact and coordinate changes.
Serve as first line of defence for outsourced activities; work closely with Risk, Compliance and Outsourcing to ensure smooth onboarding and regulatory standards are met.
Collaborate closely with Go-to-Market, Product, Brokerage and Operations to improve product and services and enhance product-market fit.
Qualify, calculate and validate business cases to support partner product expansion and steer related processes.
Build and design processes, framework and standards for the Partner Management function.
Report directly to VP Brokerage and partner with cross-functional teams including Product, Compliance, Legal and Outsourcing.
Embrace strong writing culture and proactively share knowledge and partner insights.
Requirements
Experience working in the financial sector (Brokerage Firm, Bank or Fintech).
Experience in managing business partnerships and building strong relationships (backgrounds such as Business Analysis, Strategy Consulting, Project Management, or Onboarding Management are relevant).
Ability to build long-term partnerships and understand partners’ long-term ambitions and ways of working.
Strong communication skills; ability to build trustful relationships and handle difficult conversations.
Hands-on experience setting up and working on cross-functional projects; coordinating multiple work streams and stakeholders.
Exposure to outsourcing and vendor management, including defining and managing SLAs.
Ability to cope with ambiguity and uncertainty; manage multiple projects and deadlines while staying organized.
Knowledge of solid and robust compliance processes and regulatory guardrails.
Strong ownership mentality and intrinsic motivation to take initiative.