Account Manager

• Lead new clients through a structured and seamless onboarding experience.
• Provide tailored training and best practices to help customers maximize the value of lemlist.
• Proactively ensure customers integrate lemlist into their workflows for long-term success.
• Build and nurture strong relationships with key accounts to foster engagement and loyalty.
• Monitor customer health metrics, identify risks early, and implement retention strategies.
• Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
• Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
• Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
• Gather customer feedback and provide insights to improve product development.
• Identify and execute upsell and cross-sell opportunities to increase account value.
• Develop and implement targeted expansion strategies to achieve 110% NRR.
• Drive renewals by ensuring customers see continued value in lemlist.

Key Account Manager

Business Partner Manager

Key Account Manager

Account Manager, Business

Partnerships SDR