Financial Crime

• Lead and develop the Financial Crime Operations team handling investigations and unblocks.
• Own and track key KPIs, including Time-to-Unblock, investigation turnaround time, and QA accuracy.
• Manage operational queues, routing, and prioritization to ensure efficient execution.
• Maintain and enhance workflows, SOPs, and quality assurance processes.
• Partner with Product on rule refinement, fraud-detection improvements, and unblock experiments.
• Collaborate with Compliance and the MLRO on escalations, SARs, and regulatory reporting.
• Provide data-driven insights on false positives, alert quality, and investigation trends.
• Identify and address process inefficiencies using data and maintain dashboards for volumes, unblock times, QA scores, and SLAs.
• Implement operational improvements through the change-control framework.
• Manage communication with banking partners and law enforcement, ensuring timely, high-quality responses within SLAs.
• Support audits and assist Compliance with regulatory reporting.

Financial Crime Operations Manager

Senior Analyst, AML

Team Manager, Financial Crime, Fluent Spanish and English

Lead Financial Crime Operations Analyst

Financial Crime Investigator, Anti Money Laundering – AML