Onboarding Consultant

LekkeSlaap

Property Onboarding Consultant responsible for onboarding property hosts with LekkeSlaap's platform. Ensuring a successful transition and maximizing host success through expert guidance.

Posted 7/29/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 15,750 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing onboarding processes for property partners, with a strong focus on communication, customer service, and relationship building. Proficient in copywriting and familiar with CRM systems and property management tools to enhance the onboarding experience.

Highest-signal resume keywords

Onboarding Process ManagementExceptional Communication SkillsCustomer Service ExperienceCopywriting ExperienceCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementCopywritingProperty ManagementListing OptimizationPerformance Monitoring

Soft Skills

Strong Organisational SkillsProblem-Solving MindsetAbility to Build RapportPositive AttitudeTeam Collaboration

Tools & Technologies

CRM SystemsProperty Management Tools

Industry Keywords

Accommodation IndustryCustomer ServiceHospitalityProperty ManagementMarket Trends

About the role

Key responsibilities & impact

Manage the entire onboarding process for new property partners, ensuring a smooth transition into the LekkeSlaap platform.
Provide step-by-step guidance to hosts on how to create and optimise their listings, including uploading photos and writing engaging descriptions.
Conduct training sessions and workshops for new hosts to ensure they understand the features and functionalities of the platform.
Assist new and existing hosts with updating profiles and property information.
Write and optimise property listings to meet company standards and align with brand guidelines.
Communicate procedures and policies clearly to ensure host understanding and compliance.
Provide ongoing support and resolve onboarding-related queries and technical or content issues.
Collaborate with Sales and Customer Service teams to ensure a seamless onboarding experience.
Monitor performance of newly onboarded properties and offer strategies to boost visibility and bookings.
Gather host feedback to identify pain points and suggest process improvements.
Stay current with industry trends to advise property owners on best practices and competitive strategies.
Maintain accurate records of onboarding activities and documentation.
Build and maintain positive relationships with property owners.
Work towards achieving individual and team onboarding targets to contribute to overall business growth.

Requirements

What you’ll need

Experience in customer service, hospitality, or property management is preferred.
Copywriting experience is a plus.
Proficient understanding of the accommodation industry and changes within the market.
Exceptional communication skills, both verbal and written, in Afrikaans and English.
Experience in a target-driven environment is a plus.
Strong organisational skills with attention to detail to effectively manage multiple onboarding processes while meeting deadlines under pressure.
Ability to build rapport and trust with new clients is essential.
Familiarity with CRM systems and property management tools is highly desirable.
A go-getter attitude and problem-solving mindset with a customer-first approach.
Willingness to adapt in a fast-paced, evolving environment.
Positive attitude, enthusiasm, and readiness to contribute to a supportive team culture.
Strong administrative, organisational, planning, and problem-solving skills.
Passionate about writing and precision in the English language.

Benefits

Comp & perks

Hybrid setup (available after probation)
Modern offices based at the V&A Waterfront
Travel vouchers and exclusive discounts
FeelBetterFast: Employer-funded pharmacy visits
Pension fund contributions
Generous leave package
Additional half-day off every month
Monthly team events and more!