Leiters Health

Collections Specialist

Leiters Health

full-time

Posted on:

Location Type: Office

Location: Englewood • Colorado • 🇺🇸 United States

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Salary

💰 $29 - $31 per hour

Job Level

JuniorMid-Level

About the role

  • Monitor and manage assigned accounts to identify and collect past due balances in accordance with Company policy and the collections process.
  • Contact customers via phone and email.
  • Reconcile accounts and research/resolve payment discrepancies (e.g. mis-posted and misapplied payments).
  • Maintain accurate and detailed notes of collection activities, customer communications and Promise-to-Pays.
  • Prepare collection status aging reports tracking progress toward collection goals.
  • Collaborate with billing, commercial, and customer service teams to resolve account issues.
  • Provide excellent customer service while supporting collection targets.
  • Escalate delinquent accounts in accordance with the Escalation Process outlined in the SOP.
  • Assist with emailing monthly statements and review/process new customer account applications as needed.
  • Work with the Cash Applications team to support application of payments, including ACH, checks and credit cards.
  • Assist with the resolution of unapplied payments and the Accounts Receivable email account.
  • Support month-end close and audits as needed and support the Accounts Receivable team when and where needed.
  • Maintain accurate documentation of customer records in SalesPad and perform SOPs, forms, and quality control activities including document retention.
  • Other duties as assigned.

Requirements

  • Associates degree in relevant field or equivalent experience.
  • 2 years in B2B collections
  • Strong analytical and problem-solving skills
  • Ability to effectively work both independently and in a team environment
  • Willingness to contribute to process improvement
  • Effective performance under pressure in a fast-paced environment
  • Management of time and adherence to deadlines and KPIs
  • Excellent organizational skills and attention to detail
  • Ability to foster internal and external customer relationships
  • Ability to maintain an organized workstation, in office and remote
  • Understanding of 503B regulatory requirements, cGMP standards, and USP guidelines is a plus
  • Proficient written, verbal and oral English communication skills
  • Proficiency with Microsoft 365 tools including Outlook, Microsoft, and Excel
  • Experience with Microsoft Dynamics Great Plains and SalesPad a plus
  • Ability to stand or sit for extended periods of time and lift, push and pull up to 50 pounds periodically
Benefits
  • 100% employer paid medical plan.
  • Dental & Vision insurance options including FSA & HSA
  • Employer Paid Life Insurance & Employee Assistance Program
  • Short Term & Long-Term Disability Insurance
  • Up to 4% 401K Matching (100% vested on day one!)
  • Generous Paid Time Off Options – vacation, sick , paid leave and holidays!
  • $5,250 Annual Tuition Reimbursement after 6 months
  • $1,000 Referral Bonus Program with no limit
  • Eligible for annual bonus program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B collectionsanalytical skillsproblem-solving skillsprocess improvementtime managementKPI managementorganizational skillsattention to detailcustomer relationship managementpayment reconciliation
Soft skills
independent workteam collaborationperformance under pressureeffective communicationcustomer serviceadaptabilityworkstation organization
Certifications
Associates degree