ServiceNow Software Engineer

Leidos

ServiceNow Software Engineer developing and maintaining ITSM, ITOM, and CMDB solutions for DoD customers. Supporting Leidos’ digital modernization programs and multiple clients remotely.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $87,100 - $157,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow platform development, including ITSM and ITOM applications, while effectively collaborating with stakeholders to deliver technical solutions. Proficient in software engineering principles and practices, with a strong focus on maintaining CMDB health and implementing integrations.

Highest-signal resume keywords

ServiceNow Platform DevelopmentITSM and ITOM ApplicationsAgile/Scrum DevelopmentCompTIA Security+ CertificationDoD Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UI ActionsBusiness RulesClient ScriptsScript IncludesFlow DesignerGlide APIServer-Side ScriptingClient-Side ScriptingAPI IntegrationsAutomated Test Framework (ATF)

Soft Skills

CollaborationProblem SolvingCommunicationMentoringAdaptability

Tools & Technologies

ServiceNowREST Web ServicesSOAP Web ServicesCSDMNow Assist

Certifications & Qualifications

CompTIA Security+ServiceNow CADServiceNow CIS

Industry Keywords

ITILCMDBDoDGovernment EnvironmentData Normalization

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Perform full-lifecycle software engineering on the ServiceNow platform, including design, development, testing, troubleshooting, and debugging
Work independently on day-to-day objectives affecting operational results and project deliverables
Develop technical solutions in collaboration with internal experts
Configure, customize, and maintain ITSM modules including Incident, Problem, Change, and Request
Configure, customize, and maintain ITOM modules
Maintain CMDB health and accuracy through data normalization and lifecycle management
Support implementation and roadmap of ITSM Pro and Now Assist capabilities
Communicate with internal and client project team members regarding solution design, processes, and approaches
Resolve unclear technical problems requiring deep ServiceNow platform knowledge
Adapt to client needs and support the ServiceNow roadmap
Obtain and synthesize requirements from internal and external stakeholders
Collaborate in a matrix environment to deliver ServiceNow implementations
Support multiple customers simultaneously under a shared services model

Requirements

What you’ll need

Mid-level ServiceNow software engineering experience
Bachelor’s degree and 4–8 years of prior relevant experience, or a Master’s degree with 2–6 years of prior relevant experience
Additional years of experience may be considered in lieu of a degree
U.S. Citizenship is required
Active DoD Secret clearance or ability to obtain one prior to employment
Active CompTIA Security+ certification or ability to obtain one within the first 30 days of employment
Hands-on ServiceNow platform development experience
Strong understanding of UI Actions, Business Rules, Client Scripts, Script Includes, and Flow Designer
Experience implementing and maintaining ServiceNow ITSM and ITOM applications, including Discovery and Service Mapping
Deep understanding of software engineering principles, theories, and concepts
Strong understanding of the Glide API, including GlideRecord, GlideSystem, and GlideAjax
Experience writing efficient server-side and client-side scripts
Experience in an Agile/Scrum development environment, including story writing, sprint planning, and daily stand-ups
Experience building and maintaining ServiceNow integrations with third-party systems using REST and SOAP web services
ServiceNow CAD or CIS certification is a plus
Understanding of ITIL concepts applied within ServiceNow
Experience mentoring developers and leading project teams is preferred
Familiarity with CSDM is preferred
Experience in a DoD or highly regulated government environment is preferred
Experience with API integrations and custom applications on the Now Platform is preferred
Experience with ServiceNow emerging AI capabilities, including Now Assist and generative AI, is preferred
Advanced understanding of CMDB health metrics is preferred
Exposure to Automated Test Framework (ATF) is preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Leidos Website LinkedIn All Job Openings 10,000+ employees Founded 1969 🏥 Healthcare 💼 Consulting 📦 Logistics Healthcare
Consulting
Logistics Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications. ServiceNow Software Engineer 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $87.1k - $157.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor 👻 Ghost score 0% ITSM ServiceNow SOAP Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform full-lifecycle software engineering on the ServiceNow platform, including design, development, testing, troubleshooting, and debugging
Work independently on day-to-day objectives affecting operational results and project deliverables
Develop technical solutions in collaboration with internal experts
Configure, customize, and maintain ITSM modules including Incident, Problem, Change, and Request
Configure, customize, and maintain ITOM modules
Maintain CMDB health and accuracy through data normalization and lifecycle management
Support implementation and roadmap of ITSM Pro and Now Assist capabilities
Communicate with internal and client project team members regarding solution design, processes, and approaches
Resolve unclear technical problems requiring deep ServiceNow platform knowledge
Adapt to client needs and support the ServiceNow roadmap
Obtain and synthesize requirements from internal and external stakeholders
Collaborate in a matrix environment to deliver ServiceNow implementations
Support multiple customers simultaneously under a shared services model 🎯 Requirements
Mid-level ServiceNow software engineering experience
Bachelor’s degree and 4–8 years of prior relevant experience, or a Master’s degree with 2–6 years of prior relevant experience
Additional years of experience may be considered in lieu of a degree
U.S. Citizenship is required
Active DoD Secret clearance or ability to obtain one prior to employment
Active CompTIA Security+ certification or ability to obtain one within the first 30 days of employment
Hands-on ServiceNow platform development experience
Strong understanding of UI Actions, Business Rules, Client Scripts, Script Includes, and Flow Designer
Experience implementing and maintaining ServiceNow ITSM and ITOM applications, including Discovery and Service Mapping
Deep understanding of software engineering principles, theories, and concepts
Strong understanding of the Glide API, including GlideRecord, GlideSystem, and GlideAjax
Experience writing efficient server-side and client-side scripts
Experience in an Agile/Scrum development environment, including story writing, sprint planning, and daily stand-ups
Experience building and maintaining ServiceNow integrations with third-party systems using REST and SOAP web services
ServiceNow CAD or CIS certification is a plus
Understanding of ITIL concepts applied within ServiceNow
Experience mentoring developers and leading project teams is preferred
Familiarity with CSDM is preferred
Experience in a DoD or highly regulated government environment is preferred
Experience with API integrations and custom applications on the Now Platform is preferred
Experience with ServiceNow emerging AI capabilities, including Now Assist and generative AI, is preferred
Advanced understanding of CMDB health metrics is preferred
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