User Engagement Engineer – SME

Leidos

User Engagement Engineer SME at Leidos improving user engagement in geospatial intelligence solutions. Collaborating with various stakeholders to ensure user needs are met and adoption is maximized.

Posted 7/21/2026full-timeGaithersburg • Arizona, Colorado, Maryland, Montana, Virginia • 🇺🇸 United StatesSeniorLead💰 $116,350 - $210,325 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user engagement strategies and geospatial intelligence systems, with a strong focus on user training, stakeholder communication, and agile methodologies. Proven ability to analyze user feedback and drive system improvements while ensuring exceptional user experiences.

Highest-signal resume keywords

User Engagement StrategiesGeospatial Intelligence SystemsUser Training and SupportAgile MethodologiesStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Geospatial DataMapping ToolsUser Acceptance TestingUser Story DevelopmentBacklog Refinement

Soft Skills

Communication SkillsTeam LeadershipRelationship BuildingPresentation Skills

Tools & Technologies

MS ProjectSharePointJIRAConfluence

Industry Keywords

Geospatial IntelligenceUser AdoptionHuman-Centered DesignOperational EvaluationsKey Performance Indicators

About the role

Key responsibilities & impact

Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
Work closely with customer stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
Champion human-centered design principles and advocate for an exceptional user experience.
Support Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing.
Coordinate User Acceptance Testing (UAT) and operational evaluations.
Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
Identify usability issues and recommend enhancements based on user feedback and mission priorities.
Present technical information to both technical, non-technical and executive audiences.
Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
Stay current with customer missions, technology advancements, and industry trends to provide best practices and recommendations.
Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.

Requirements

What you’ll need

US citizenship is required per contract.
Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience.
8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on our customer or similar intelligence agencies.
Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
Proven experience in user training, engagement, and support within complex technical environments.
Ability to build and maintain relationships with key stakeholders, both internal and external.
Experience working with agile methodologies and understanding of the development lifecycle.
Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
Excellent communication, stakeholder engagement, and team leadership skills.
Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).

Benefits

Comp & perks

Health and Wellness programs
Income Protection
Paid Leave
Retirement