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Capacity and Availability Manager
LeidosCapacity and Availability Manager overseeing ITIL aligned services in SIAM model for Leidos Australia. Focused on governance, stakeholder engagement, and continual improvement in service delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITIL® 4 aligned service delivery and governance within SIAM environments, focusing on Capacity and Availability management, stakeholder engagement, and continuous improvement initiatives. Proficient in ServiceNow for reporting and data quality enhancement.
Highest-signal resume keywords
ITIL® 4 Foundation CertificationServiceNow ReportingCapacity ManagementStakeholder EngagementContinuous Improvement Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Capacity ManagementAvailability ManagementPerformance PlanningData AnalysisQuality ReviewsForecastingTrend AnalysisGovernance PracticesService Delivery ManagementITSM
Soft Skills
Strong CommunicationProactive LeadershipOrganizational SkillsFacilitation SkillsStakeholder Engagement
Tools & Technologies
ServiceNowDashboardsReporting ToolsData Quality Tools
Certifications & Qualifications
ITIL® 4 Foundation CertificationSIAM CertificationAdvanced ITIL Certifications
Industry Keywords
ITIL® 4SIAMService GovernanceCross-Practice OversightService Delivery Practices
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- The Capacity and Availability Manager plays a key role in delivering ITIL® 4 aligned services within a SIAM shared-resource model.
- Provide cross-practice oversight, lead Capacity and Availability practices, and ensure alignment with customer policies and practice definitions.
- Support governance forums, foster strong stakeholder engagement, and champion continual improvement across service delivery practices.
- Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums
- Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters
- Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies
- Create and manage Capacity, Availability, and Performance plans including forecasting, trending, and analysis
- Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality
Requirements
What you’ll need- Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross-practice exposure
- Strong communication and stakeholder engagement skills, with the confidence to facilitate across diverse teams
- Skilled in ServiceNow reporting, dashboarding, and driving data quality improvements
- Highly organised and proactive, with the ability to manage multiple priorities and lead continuous improvement initiatives
- ITIL® 4 Foundation certified (required), with SIAM and advanced ITIL certifications highly regarded
- This role does require the successful applicant to be an Australian Citizen and be able to gain and maintain a Baseline level security clearance.
Benefits
Comp & perks- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement