Specialty Consultant – Work Life, Evening Shift

Leidos

Specialty Consultant offering Work Life support services for military members and families. Delivering consultation on elder care, adoption services, and work-life resources remotely.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $59,150 - $106,925 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in elder care, adult disability support, and adoption services, providing tailored consultation and resource navigation for military families. Proficient in telephonic and virtual consultation, with strong organizational and documentation skills to ensure compliance with program standards.

Highest-signal resume keywords

Bachelor's Degree In Behavioral HealthElder Care ConsultationAdult Disability SupportAdoption ServicesTelephonic And Virtual Consultation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource NavigationNeeds AssessmentCrisis De-EscalationDocumentation SkillsCall Center Operations

Soft Skills

Customer ServiceCommunicationOrganizational SkillsProfessionalismCompassion

Tools & Technologies

Microsoft OfficeElectronic Documentation SystemsVirtual Service PlatformsWeb-Based Research

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Military LifestyleWork-Life ResourcesCaregiver ResourcesHigh-Risk SituationsConfidentiality

About the role

Key responsibilities & impact

Provide specialized consultation, education, and referral services related to elder care, work-life resources, adult disability support, and adoption services for military members and their families.
Deliver personalized, tailored assistance aligned with participants’ unique needs, goals, and circumstances.
Provide telephonic and secure video-based consultation services in accordance with contract performance requirements.
Offer subject matter guidance on elder care resources, including long-term care planning and senior support services.
Provide adoption-related consultation, including guidance on adoption processes, agency information, support groups, and relevant educational resources.
Assist participants and families in navigating adult disability resources, services, and support systems.
Deliver work-life consultation services to support daily living needs and quality-of-life improvements for Service members and spouses.
Assess participant needs, navigate appropriate resources, and resolve complex concerns in alignment with program guidelines.
Identify high-risk situations, de-escalate with professionalism, and initiate appropriate referrals.
Document all services provided, follow-up activities, and case closures accurately in accordance with program standards.
Maintain internal and contractual training requirements.
Support additional specialty programs if necessary.
Perform additional duties and special projects as assigned based on business needs.

Requirements

What you’ll need

Bachelor’s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
Experience in at least one specialty area, including elder care, work-life services, adult disability services, or adoption.
Experience providing consultation and resource navigation in one or more specialty areas, including elder care, adoption services, adult disability support, caregiver resources, or work-life services.
Strong customer service skills and demonstrated knowledge of call center operations.
Proven ability to assess participant needs, manage complex or high-risk situations, de-escalate concerns, and provide tailored support solutions.
Knowledge and understanding of military lifestyle and culture, with the ability to maintain the highest standards of confidentiality, sensitivity, compassion, and professionalism.
Ability to identify high-risk cases, de-escalate effectively, and make appropriate referrals.
Ability to work independently in a fast-paced environment, maintain confidentiality, meet performance standards, and support evening or weekend appointments as needed.
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
Excellent communication, organizational, and documentation skills with experience delivering telephonic and virtual consultation services.
Fluency in English.
U.S. citizenship.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification.
Ability to obtain and maintain a public trust clearance.
Military spouse, veteran, or current National Guard or Reserve member required for certain specialty programs, such as peer-to-peer consultation.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Benefits

Comp & perks

Health and Wellness programs
Income Protection
Paid Leave
Retirement