Specialty Consultant – Work Life

Leidos

Specialty Consultant providing tailored support for military families through information and referrals. Working with Military OneSource to deliver specialized consultation and guidance.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $59,150 - $106,925 per yearWebsite

About the role

Key responsibilities & impact

Provide specialized consultation, education, and referral services related to elder care, work-life resources, adult disability support, and adoption services for military members and their families.
Deliver personalized, tailored assistance aligned with participants’ unique needs, goals, and circumstances.
Provide telephonic and secure video-based consultation services in accordance with contract performance requirements.
Offer subject matter guidance on elder care resources, including long-term care planning and senior support services.
Provide adoption-related consultation, including guidance on adoption processes, agency information, support groups, and relevant educational resources.
Assist participants and families in navigating adult disability resources, services, and support systems.
Deliver work-life consultation services to support daily living needs and quality-of-life improvements for Service members and spouses.
Assess participant needs, navigate appropriate resources, and resolve complex concerns in alignment with program guidelines.
Identify high-risk situations, de-escalate with professionalism, and initiate appropriate referrals.
Document all services provided, follow-up activities, and case closures accurately in accordance with program standards.
Maintain internal and contractual training requirements.
Support additional specialty programs if necessary.
Perform additional duties and special projects as assigned based on business needs.

Requirements

What you’ll need

Bachelor’s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
Experience in at least one specialty area, including elder care, work-life services, adult disability services, or adoption.
Experience providing consultation and resource navigation in one or more specialty areas, including elder care, adoption services, adult disability support, caregiver resources, or work-life services.
Strong customer service skills and demonstrated knowledge of call center operations.
Proven ability to assess participant needs, manage complex or high-risk situations, de-escalate concerns, and provide tailored support solutions.
Knowledge and understanding of military lifestyle and culture, with the ability to maintain the highest standards of confidentiality, sensitivity, compassion, and professionalism.
Ability to identify high-risk cases, de-escalate effectively, and make appropriate referrals.
Ability to work independently in a fast-paced environment, maintain confidentiality, meet performance standards, and support evening or weekend appointments as needed.
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
Excellent communication, organizational, and documentation skills with experience delivering telephonic and virtual consultation services.
Fluency in English.
U.S. citizenship.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification.

Benefits

Comp & perks

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Resource NavigationTelephonic ConsultationVirtual ConsultationCase DocumentationNeeds Assessment

Soft Skills

Communication SkillsOrganizational SkillsProfessionalismCompassionDe-escalation Skills