HPC Advanced Customer Support Specialist

Leidos

Providing advanced customer support expertise for DoD’s largest supercomputing centers. Assisting scientists with software installation and problem resolution in a virtual environment.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $82,550 - $149,225 per yearWebsite

About the role

Key responsibilities & impact

Install and verify user-requested software applications
Assess, install, and verify software using various source code build and management systems on the HPC platform
Assist users in compiling, debugging, and running their own custom-developed codes across various systems
Identify existing software within the portfolio that can satisfy end user’s research requirements
Collaborate with software Subject Matter Experts (SMEs)
Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage tickets

Requirements

What you’ll need

Must hold an active in scope Secret clearance prior to start (US Citizenship required)
Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
Communicates effectively both orally and in a written form with users and office staff
Experience working with HPC resource managers such as Slurm or PBS Pro
Experience supporting a scientific userbase
Application installation or optimization experience on an HPC system
Experience working with MPI
Experience building software via CMAKE or Spack

Benefits

Comp & perks

Health and Wellness programs
Income Protection
Paid Leave
Retirement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software installationsoftware optimizationHPC systemsMPICMAKESpackdebuggingsource code managementbuild systemsticket management

Soft Skills

effective communicationcollaborationuser assistanceproblem-solvingworkflow development

Certifications

Secret clearance