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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services.
- Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes.
- Translate business and operational requirements into implementable process designs, including workflow automation opportunities.
- Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives.
- Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management.
- Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations.
- Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking.
- Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence.
- Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards.
- Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables.
- Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes.
- Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards.
- Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements.
- Lead change management activities, including communications, training, and adoption strategies for updated workflows.
- Provide mentorship and quality oversight to junior process engineers and team members.
- Present recommendations, progress, and improvement roadmaps to leadership and governance forums.
Requirements
What you’ll need- 8 years of experience in business process analysis, design, and optimization within enterprise or federal IT environments.
- Strong experience applying ITIL frameworks, process governance, and workflow automation practices.
- Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions.
- Matrix-required: ITIL frameworks, process governance, and workflow automation practices.
- Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms.
- Operational context: Process modeling and documentation (SOPs, workflow maps, and standards).
- Operational context: Compliance support and audit-readiness process documentation.
- Operational context: Performance analysis and reporting to drive continuous process improvement.
- Citizenship/Work Authorization: Must meet contract requirements.
- Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
- Education: Bachelors degree in a relevant field (e.g., Information Technology, Information Systems, Business, Engineering). Additional years of experience may be considered in lieu of degree.
Benefits
Comp & perks- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
- Eleven (11) paid holidays per year.
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Ongoing training to support your success.
- Tuition reimbursement based on Leidos policy.
- Discounted Leidos stock purchase and other Employee Discounts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisprocess designprocess optimizationworkflow automationprocess governanceroot-cause analysisSLA measurementKPI measurementperformance analysiscompliance documentation
Soft Skills
leadershipcollaborationmentorshipcommunicationproblem-solvingorganizational skillschange managementtrainingpresentation skillsstakeholder engagement
Certifications
ITIL certificationSEC Public Trust clearance