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Senior Business Process Engineer
LeidosSenior Business Process Engineer supporting SEC ISS contract by leading process analysis and optimization efforts. Driving standardized process design aligned with ITIL for improved service quality and operational efficiency.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services.
- Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes.
- Translate business and operational requirements into implementable process designs, including workflow automation opportunities.
- Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives.
- Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management.
- Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations.
- Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking.
- Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence.
- Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards.
- Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables.
- Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes.
- Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards.
- Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements.
- Lead change management activities, including communications, training, and adoption strategies for updated workflows.
- Provide mentorship and quality oversight to junior process engineers and team members.
- Present recommendations, progress, and improvement roadmaps to leadership and governance forums.
Requirements
What you’ll need- 8 years of experience in business process analysis, design, and optimization within enterprise or federal IT environments.
- Strong experience applying ITIL frameworks, process governance, and workflow automation practices.
- Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions.
- Matrix-required: ITIL frameworks, process governance, and workflow automation practices.
- Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms.
- Operational context: Process modeling and documentation (SOPs, workflow maps, and standards).
- Operational context: Compliance support and audit-readiness process documentation.
- Operational context: Performance analysis and reporting to drive continuous process improvement.
- Citizenship/Work Authorization: Must meet contract requirements.
- Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
- Education: Bachelors degree in a relevant field (e.g., Information Technology, Information Systems, Business, Engineering). Additional years of experience may be considered in lieu of degree.
Benefits
Comp & perks- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year.
- Eleven (11) paid holidays per year.
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Ongoing training to support your success.
- Tuition reimbursement based on Leidos policy.
- Discounted Leidos stock purchase and other Employee Discounts.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisprocess designprocess optimizationworkflow automationprocess governanceroot-cause analysisSLA measurementKPI measurementperformance analysiscompliance documentation
Soft Skills
leadershipcollaborationmentorshipcommunicationproblem-solvingorganizational skillschange managementtrainingpresentation skillsstakeholder engagement
Certifications
ITIL certificationSEC Public Trust clearance