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About the role
Key responsibilities & impact- Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
- Conducting on-site installation and testing of equipment to ensure proper working order
- Isolating equipment start-up malfunctions and taking corrective action
- Performing ad-hoc and predetermined work assignments with instructions
- Following all established guidelines, procedures and policies
- Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence
- Working in a customer environment with systems operated in a 24/7 environment which require immediate response times
- Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU
Requirements
What you’ll need- Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
- 2 years of electrical or mechanical field service role
- Computer literacy; competency in use of all programs within MS Office Suite
- 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Excellent communications skills
- Strong orientation for customer focus and teamwork
- Must be responsive to all customer issues at all times
- Must be willing & able to travel at short notice
- Must be able to pass an in-depth background check (TSA eQIP)
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electrical systemselectronic systemsmechanical systemstroubleshootingfield repairinstallationmodificationrepaircustomer supportequipment testing
Soft Skills
communication skillscustomer focusteamworkresponsivenessresource managementschedulingcoordinationadaptabilityproblem-solvingattention to detail
