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About the role
Key responsibilities & impact- Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
- Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
- Review technical deliverables for correctness, completeness, and adherence to user and design standards.
- Provide technical mentorship, performance oversight, and escalation support for network operations staff.
- Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
- Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
- Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
- Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
- Provide technical leadership for integration and testing of complex, large-scale network solutions.
- Validate readiness of network changes, upgrades, and implementations before production deployment.
- Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.
- Support controlled change execution with minimal operational disruption and strong technical governance.
- Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.
- Support high-priority incident communications and cross-team technical bridge coordination.
- Analyze recurring operational issues and drive corrective actions to improve service quality and stability.
- Track operational outcomes and align team performance with contract reporting and service-level objectives.
Requirements
What you’ll need- Must meet contract requirements for citizenship/work authorization.
- Ability to obtain and maintain SEC Public Trust (or higher if required).
- Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).
- 10+ years of experience managing personnel responsible for telecommunications network design, implementation, and operations.
- Demonstrated experience reviewing work products for correctness, adherence to design concepts, user standards, and schedule compliance.
- Experience leading Voice, Data, and Video network administration and integration/testing of complex large-scale networks.
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network administrationtelecommunications network designnetwork operationsintegration testingservice continuitynetwork availabilitytechnical mentorshipperformance oversightincident triagechange management
Soft Skills
leadershipcommunicationproblem-solvingteam managementstakeholder coordinationtechnical governanceperformance trackingservice quality improvementescalation supportoperational oversight
Certifications
SEC Public Trust