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About the role
Key responsibilities & impact- Lead and manage the messaging support team, including staffing alignment, workload planning, and daily operational oversight.
- Oversee end-to-end messaging services to ensure stable, secure, and high-availability operations for SEC users.
- Assign projects and operational tasks, track execution, and oversee timely completion of administrative and support activities.
- Coordinate with service desk, enterprise operations, and infrastructure teams to maintain consistent ticket handling and escalation flow.
- Design enterprise messaging architecture and implement approved enhancements that improve scalability, resilience, and maintainability.
- Act as senior technical escalation point for high-impact and complex messaging incidents.
- Ensure messaging services are configured and operated in accordance with federal security, privacy, and SEC policy requirements.
Requirements
What you’ll need- Bachelors Degree and at least 8 to 12 years of experience supporting enterprise messaging services.
- Demonstrated experience designing messaging architecture, implementing enhancements, and assisting with troubleshooting complex messaging issues.
- Enterprise messaging services administration and support.
- Messaging architecture design and enhancement implementation.
- Technical team leadership, workload planning, and project assignment/oversight.
- Advanced troubleshooting and escalation support for complex messaging incidents.
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
messaging architecture designenterprise messaging services administrationenhancement implementationadvanced troubleshootingincident escalation support
Soft Skills
technical team leadershipworkload planningproject assignmentoperational oversight
Certifications
Bachelors Degree