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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead, direct, and oversee the performance management and service delivery of Field Consultants within the assigned region.
- Develop and implement regional outreach strategies to maximize coordination and engagement with Service members and their families, particularly those geographically isolated from installation-based support.
- Manage and track BOSS requests detailing Government-required event attendance and outreach support for Field Consultants.
- Plan, coordinate, and oversee Field Consultant schedules and travel within the region in accordance with Government approvals and operational requirements.
- Collaborate with the Regional Outreach OA Coordinator to support on-demand event planning and ensure timely execution of approved outreach activities.
- Monitor and audit assessed participant needs and services delivered to ensure outreach efforts are effective and aligned with program objectives.
- Track workflow, travel, and event participation metrics to ensure efficient utilization of Field Consultant resources.
- Ensure timely and accurate creation, documentation, and submission of Field Consultant data and reports within the STIG-compliant and SCAP-validated ServiceNow platform.
- Identify performance trends and implement corrective actions to enhance outreach effectiveness and service delivery.
- Provide guidance, coaching, and performance oversight to Field Consultants to maintain high-quality engagement and compliance with program standards.
- Escalate high-visibility issues or performance concerns to program leadership as appropriate.
- Perform additional duties and special projects as assigned based on business needs.
Requirements
What you’ll need- Bachelor’s degree from an accredited college or university in a related field.
- Minimum of five years of experience in outreach program management, field operations, or service delivery within a military or government-support environment.
- Minimum of three years of supervisory or team leadership experience.
- Strong knowledge of military community programs and services.
- Experience coordinating travel, scheduling, and event logistics across geographically dispersed regions.
- Strong organizational and project management skills.
- Experience using ServiceNow or similar case management and reporting platforms.
- Ability to build strong customer relationships and deliver solutions.
- Ability to exhibit strong business and financial acumen.
- Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business.
- Ability to establish clear responsibilities, processes and accountability measures for your team.
- Ability to build effective teams and talented team members.
- Ability to assist employees in meeting both their career and organizational goals.
- Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team.
- Ability to consistently achieve results under tough circumstances and manage complex situations.
- Proficiency in Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
- Strong written and verbal communication skills.
- Ability to analyze performance metrics and implement process improvements.
- U.S. citizenship and fluency in English required.
- Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
- Ability to maintain and retain suitability investigation and clearance as required.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
outreach program managementfield operationsservice deliveryevent logisticsperformance metrics analysisprocess improvementsproject managementtravel coordinationdata documentationreporting
Soft Skills
team leadershipcustomer relationship buildingorganizational skillsstrategic planningaccountabilityteam buildingmotivationcommunicationintegrityresults-oriented