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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- The Release Manager is accountable for planning, coordinating, governing, and executing all release activities across the sustainment program.
- Includes maintaining the end-to-end release schedule
- Ensuring all technical teams’ work is appropriately sequenced, assessed, and authorised prior to deployment.
- Key participant of the Change Advisory Board (CAB)
- Supporting a shared services model across a multi-system sustainment environment
- Ensures that all release activities are visible, controlled, and approved
- Act as the central liaison for release activities
- Drive release readiness and quality, confirming testing evidence, documentation, deployment and rollback plans, operational acceptance, and linkage to approved change tickets.
- Continuously improve release performance and maturity, producing release metrics and reports, facilitating lessons learned, supporting long-term roadmaps, and identifying opportunities for automation and efficiency uplift.
Requirements
What you’ll need- Proven experience managing releases in complex ICT environments
- Coordinating multiple technical teams, dependencies, and competing priorities across large backlogs and operational demands
- Strong stakeholder engagement and communication skills
- Ability to influence at all levels and confidently chair cross-functional technical and governance forums, including CABs
- Solid grounding in ITIL change and release management
- Highly structured and detail-oriented with strong analytical and scheduling capability
- Experience in secure or regulated environments (Defence, Intelligence, or similar)
- Familiarity with ASDEFCON governance, reporting, and audit requirements (highly desirable)
- Technically fluent and collaborative, with an engineering background or exposure to complex system dependencies and ITSM tools such as Jira, ServiceNow, or equivalent
- Must be an Australian Citizen and hold an active TSPV Clearance
Benefits
Comp & perks- Accrue up to an extra 12 days of leave per year through our Life Days program.
- Work with world leading technology business at the forefront of innovation.
- Family Friendly certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
release managementITIL change managementschedulinganalytical skillsautomationreportingmetrics productiongovernancedeployment planningrollback planning
Soft Skills
stakeholder engagementcommunication skillsinfluencing skillscross-functional collaborationdetail-orientedstructured thinkinganalytical thinkingfacilitationleadershipproblem-solving
Certifications
TSPV Clearance
