Assistant Program Operations Manager

Leidos

Assistant Program Operations Manager overseeing daily operations of Military OneSource program. Collaborating on performance metrics and ensuring compliance with service agreements.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $105,300 - $190,350 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Determine caseloads for various consultive services and programs, ensures client satisfaction, and adherence to overall program metrics and service level agreements.
Collects, monitors, and analyze metrics and performance measures, including quality, continuity, and completeness of documentation of services.
Monitors performance, conducts data analysis, and implements improvements based on collected data.
Compares progress against established goals and reporting on performance while ensuring delivery Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards are met.
Ensures that services delivered meet the requirements, needs, and expectations of service recipients.
Lead, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellness.
Oversee quality assurance and compliance for their workstream.
Determine and manage caseload distribution to ensure client needs and service demand are met effectively.
Monitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentation.
Ensure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvements.
Compare program performance against established goals and prepare reports on operational outcomes and service effectiveness.
Collaborate with internal and external stakeholders to ensure services meet client requirements, expectations, and contractual obligations.
Perform project and quality management activities in support of operational excellence.
Perform additional duties as assigned.

Requirements

What you’ll need

Minimum of a Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
Hold a valid, unrestricted license that grants the ability to practice individually as a licensed therapist
Certified Project Management Professional (PMP) or Certified Employee Assistance Professional (CEAP).
15+ years of experience managing a program of similar size and complexity
Ability to build strong customer relationships and deliver solutions
Ability to exhibit strong business and financial acumen
Ability to develop strategy, plan and prioritize work aligned to program/organization goals, and deliver solutions for the business
Ability to establish clear responsibilities, processes and accountability measures for your team
Ability to build effective teams and talented team members
Ability to assist employees in meeting both their career and organizational goals
Ability to motivate, drive engagement, vision, and gain trust through honesty, integrity, and authenticity from your team
Ability to consistently achieve results under tough circumstances and manage complex situations
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Benefits

Comp & perks

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisquality assuranceperformance measurementprogram managementproject managementprocess improvementcase documentationservice level agreementsperformance quality improvementclient satisfaction

Soft Skills

customer relationship buildingbusiness acumenstrategic planningteam buildingmotivationengagementintegrityauthenticityresults orientationcomplex situation management

Certifications

Project Management Professional (PMP)Certified Employee Assistance Professional (CEAP)