FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Junior Service Level Manager
Leidos. The Service Level Manager - Junior supports SEC Office of Information Technology (OIT) service delivery objectives under the ISS contract by monitoring service levels and Key Learning Indicators (KLIs) across operational IT services.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- The Service Level Manager - Junior supports SEC Office of Information Technology (OIT) service delivery objectives under the ISS contract by monitoring service levels and Key Learning Indicators (KLIs) across operational IT services.
- This role helps ensure service performance is measured consistently using incident and request data in alignment with service level measurement and reporting requirements.
- The position prepares dashboards and recurring KLI/service-level reports for senior service level managers and stakeholders, identifies trends and potential issues, and supports corrective actions.
- The role also coordinates with service desk and technical teams to improve ticket outcomes, documentation quality, and continuous service improvement.
Requirements
What you’ll need- This position is restricted to U.S. citizens only.
- Bachelor's degree in a relevant field and 2+ years of experience in IT service management, service delivery support, or related IT operations functions.
- Working knowledge of ITIL principles, Key Learning Indicators (KLIs), and performance metrics.
- Experience supporting service performance reporting, trend analysis, and cross-team ticket performance improvement.
- Familiarity with IT service management tools (e.g., ServiceNow) and reporting processes.
- KLI/service-level metric tracking, validation, and performance reporting.
- Dashboard and report preparation for recurring service reviews.
- Incident and request trend analysis and potential issue identification.
- Documentation of service measurement processes and updates.
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementservice delivery supportperformance metricstrend analysisKLI trackingservice performance reportingdashboard preparationincident analysisrequest analysisdocumentation processes
Soft Skills
communicationcoordinationproblem-solvinganalytical thinkingattention to detailcollaborationorganizational skillscontinuous improvement