Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities.
Installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites.
Typically handles complex products and/or problems and may provide technical guidance to lower-level technicians.
Helps develop and maintain relationships and favourable contacts with all airports in region.
Helps ensure unparalleled customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.
Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
Ensures response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.
Ensures accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.

Requirements

Excellent customer interface, presentation and communication skills, both verbal and written are required.
Knowledge of complex digital and analog circuitry is required, Linux a plus.
Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight.
Ability to perform multiple activities simultaneously and independently.
Microsoft 365 Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems.
Previous experience in all or some of the following areas: Security and Detection Systems Aviation.
Operating in a global environment.
Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.
NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering or equivalent highly desirable.

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingmaintenancedigital circuitryanalog circuitrymechanical systemsHigh Voltage equipmentX-ray equipmentNetwork diagnosticsPLC diagnostics

Soft Skills

customer interfacepresentation skillscommunication skillsteam playerability to prioritizework under pressureindependencemultitaskingrelationship buildingcustomer satisfaction

Certifications

NVQ Level 3HNCHND in ElectronicsHND in Elec/Mechanical Engineering