Serve as the single point of authority for enterprise change and configuration management across software, hardware, systems, and infrastructure components.
Develop, implement, and maintain the comprehensive Change and Configuration Management Plan, including procedures, processes, baselines, and tools.
Chair the Configuration Control Board (CCB) and lead weekly change review meetings to evaluate standard changes, review backlog items, and establish prioritization.
Ensure all changes are formally documented, impact-assessed, approved in writing by required stakeholders, and implemented in a controlled and auditable manner.
Collaborate with the Program Manager, CIO, Authorizing Official (AO), and Contracting Officer (CO) to ensure governance, transparency, and compliance with contractual requirements.
Work closely with the Cybersecurity Manager to conduct configuration audits and verification activities to ensure systems align with approved baselines and security requirements.
Establish and document configuration baselines and ensure only authorized changes are implemented.
Track and manage configuration items and system inventories using Salesforce, ensuring accurate and current records.
Oversee asset lifecycle management activities, including receipt, deployment, updates, decommissioning, and annual inventory reporting.
Collaborate with development and operations teams to plan, test, and manage the release of software and systems in alignment with SDLC processes.
Develop and execute Organizational Change Management (OCM) plans, including communication strategies, stakeholder analysis, training coordination, and adoption activities.
Develop communication materials and coordinate OCM efforts with Functional Area Leads and Government stakeholders.
Coach Product Owners, Project Managers, and initiative leads on change management processes and impact mitigation strategies.
Support incident response and disaster recovery efforts by restoring systems to approved configurations and supporting recovery time objectives (RTO).
Partner with IT and Quality leadership to enforce change control policies and ensure documentation accuracy, compliance, and continuous process improvement.
Perform additional duties as assigned.

Requirements

Bachelor’s degree (BS/BA) in a technical field
Seven or more years of professional experience, including at least five years of Organizational Change Management (OCM) experience supporting complex configuration and change management initiatives
Demonstrated experience performing configuration and change management for large, complex projects developed using Agile methodologies
Experience maturing enterprise-level configuration and change management capabilities within structured governance frameworks
Experience supporting a government IT organization
Demonstrated experience managing change initiatives related to cloud-based system implementations
Experience working across multiple stakeholder groups to achieve IT objectives and deliver on product requirements
Experience reviewing technical and program deliverables to ensure high-quality outcomes
Strong communication, facilitation, and presentation skills
Experience using Salesforce for change and configuration management activities
Experience developing content and managing documentation within SharePoint environments
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Change ManagementConfiguration ManagementOrganizational Change Management (OCM)Agile methodologiesConfiguration auditsAsset lifecycle managementIncident responseDisaster recoveryStakeholder analysisDocumentation management

Soft Skills

Communication skillsFacilitation skillsPresentation skillsCollaborationCoachingLeadershipTransparencyGovernanceProcess improvementImpact mitigation