Quality Control Manager
Leidos
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $92,300 - $166,850 per year
About the role
- Lead the quality and reporting teams in the development of quality assurance programs ensuring that data, metrics, and reports gathered, managed, and reported are within contract standards and ensures compliance with credentialing and training of all personnel.
- Ensures accreditation standards are met when indicated.
- Serves as a member of the leadership project management team ensuring service delivery and contract deliverable execution.
- Creates and updates the Quality Management Plan (QMP).
- Assesses performance and reports progress against metrics and Service Level Agreements (SLAs).
- Develops Performance Quality Improvement (PQI) standards.
- Reviews incidents, accidents, grievances, identifies patterns, trends and recommends areas for improvement.
- Reviews case records to evaluate the presence, clarity, quality, and continuity of required documents.
- Ensures mandates, laws and policies are followed.
- Manages quality and reporting staff.
- Designs, implements, and monitors quality operations and compliance.
- Responsible for performance measurements and analytics, customer reporting, policies and procedures, quality of all services and service delivery tracking, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight.
Requirements
- Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or a related field.
- Minimum of 3 years experience managing a QA program in healthcare or telehealth setting including a required nurse or medical clinical background.
- Minimum 3 years experience including: Developing and managing quality metrics, auditing processes, and performance improvement methodologies.
- Ability to develop and implement QA protocols and conduct regular reviews.
- Demonstrated success in applying interpersonal, analytical, organizational, and communications skills in managing a quality assurance program.
- Demonstrate knowledge of QA best practices.
- Ability to pass a criminal history, fingerprint background checks, and credential review/verification.
- 4 years management experience in a large call center setting
- Direct military affiliation or military spouse
- Certified Professional in Healthcare Quality (CPHQ)
- Certified Manager of Quality/Organizational
- Certified Quality Auditor (CQA)
- ISO 9001 Lead Auditor
- Certified in Healthcare Compliance (CHC)
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancequality metricsauditing processesperformance improvement methodologiesQA protocolsperformance measurementsanalyticscompliance oversightservice level agreementsquality management plan
Soft Skills
interpersonal skillsanalytical skillsorganizational skillscommunication skillsleadershipteam managementproblem-solvingattention to detailcustomer servicepattern recognition
Certifications
Certified Professional in Healthcare Quality (CPHQ)Certified Manager of Quality/OrganizationalCertified Quality Auditor (CQA)ISO 9001 Lead AuditorCertified in Healthcare Compliance (CHC)