Provides senior leadership for service delivery execution
Responsible for day-to-day management and accountability of project managers
Ensures projects meet milestones and deliverables
Drives SLA attainment through analysis and reporting
Align resources, governance, and process disciplines for compliant service delivery

Requirements

U.S. citizenship required
Bachelors degree
12+ years of experience in IT service delivery
8+ years of related management experience
5+ years managing a program with at least 50 personnel
Project milestone and deliverable management
SLA monitoring, analysis, and reporting
Change, problem, configuration, and process management expertise
Experience with hybrid cloud and compliance-driven environments

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT service deliveryproject managementSLA monitoringanalysisreportingchange managementproblem managementconfiguration managementprocess managementhybrid cloud

Soft Skills

leadershipaccountabilityresource alignmentgovernanceprocess discipline

Certifications

Bachelors degree