Provide operations support to customers across multiple geographic locations.
Provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions.
Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base.
Focus on improving the reliability, functionality, and user experience of the systems.
Work in a team environment to ensure mission needs are met for internal and external customers.
Perform remote administration of servers located in offsite data centers.
Provide Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop (AVD).
Monitor infrastructure and identify system anomalies before they impact customers.
Work closely with Engineering staff to plan out future modernization efforts.
Collaborate to perform network latency analysis to address slow connections and user experience issues.
Implement version and architectural changes to maintain operability and security of the environment.
Coordinate with other teams for testing and deployment of modifications.
Perform periodic backup and restoration of servers.
Monitor desktop capacity and system statuses.

Requirements

Experience with interacting with customers to handle service inquiries and problems.
Experience working as a Tier 2 and Tier 3 system administrator.
Knowledge of IC IT standards and best practices.
Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
Experience with rapid testing, validation, and deployment of new baseline images.
Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques.
Experience with Scripting/Automation.
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team and support to peers toward improved processes and results.
Experience with support ticket management systems.
Experience mentoring others and/or supervising others.
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements.
Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly.
US Citizenship is required.

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Citrix technologiesXenDesktopXenAppNetScalerStoreFrontMicrosoft M365 Azure Virtual Desktop (AVD)ScriptingAutomationIncident analysisPatch and upgrade methodology

Soft Skills

Time managementOral communicationWritten communicationTeam collaborationMentoringSupervising

Certifications

DoDM 8140.03IT System Admin Intermediate certification