Support a large enterprise IT contract for the DOD.
Be technical and customer oriented, capturing customer inquiries appropriately.
Interact with customers for troubleshooting and coordinating system availability.
Examine complex workstation problems and suggest and implement appropriate corrective action.
Analyze recurring problems and initiate solutions for preventing reoccurrence.
Remotely log into end users' endpoints to perform technical software configuration, rebooting, manual patch installation and other remedial actions.
Provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.

Requirements

Bachelor's degree with 4+ years of relevant experience or Master’s degree with 2+ years of relevant experience or Associate’s with 6+ years of related experience or High School Diploma with 8+ years of related experience.
Security Clearance: US Citizenship is required.
TS/SCI with CI Poly required for Position or TS/SCI and willingness to obtain a polygraph.
Experience with Tier 1 & 2 system administration
Experience managing patch deployments in Microsoft SCCM/MECM
Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
Experience troubleshooting patch installation errors or incompatibilities
Experience manually uninstalling/reinstalling operating system and application patches
Experience with Scripting/Automation using PowerShell
Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationpatch managementtroubleshootingsoftware configurationPowerShellSCCMMECMoperating system installationapplication patchingIT Service Management

Soft Skills

customer orientationproblem analysismentoringtrainingcommunication

Certifications

Bachelor's degreeMaster's degreeAssociate's degreeHigh School DiplomaTS/SCI clearanceCI Polygraph