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Tech Stack
Tools & technologiesITSMServiceNowTypeScript
About the role
Key responsibilities & impact- Support a large enterprise IT contract for the DOD.
- Be technical and customer oriented, capturing customer inquiries appropriately.
- Interact with customers for troubleshooting and coordinating system availability.
- Examine complex workstation problems and suggest and implement appropriate corrective action.
- Analyze recurring problems and initiate solutions for preventing reoccurrence.
- Remotely log into end users' endpoints to perform technical software configuration, rebooting, manual patch installation and other remedial actions.
- Provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
Requirements
What you’ll need- Bachelor's degree with 4+ years of relevant experience or Master’s degree with 2+ years of relevant experience or Associate’s with 6+ years of related experience or High School Diploma with 8+ years of related experience.
- Security Clearance: US Citizenship is required.
- TS/SCI with CI Poly required for Position or TS/SCI and willingness to obtain a polygraph.
- Experience with Tier 1 & 2 system administration
- Experience managing patch deployments in Microsoft SCCM/MECM
- Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
- Experience troubleshooting patch installation errors or incompatibilities
- Experience manually uninstalling/reinstalling operating system and application patches
- Experience with Scripting/Automation using PowerShell
- Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
Benefits
Comp & perks- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system administrationpatch managementtroubleshootingsoftware configurationPowerShellSCCMMECMoperating system installationapplication patchingIT Service Management
Soft Skills
customer orientationproblem analysismentoringtrainingcommunication
Certifications
Bachelor's degreeMaster's degreeAssociate's degreeHigh School DiplomaTS/SCI clearanceCI Polygraph
