Support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives
Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
Create / update catalog items including modifying workflows / flows
Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
Assist with data integration and migration tasks between ServiceNow and other systems
Document process flows, workflows, and other technical specifications for ServiceNow configurations
Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates

Requirements

Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively within a team
A passion for learning and growing in the field of IT Service Management
Familiarity with ServiceNow platform (preferred)
ServiceNow “on demand” training
Knowledge of: GlideRecord / GlideSystem, Client Scripts, Business Rules, Script Includes (server-side), AJAX (GlideAjax), AngularJS (for Service Portal)
Prior Help Desk experience to aid in troubleshooting is a plus, but not required

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowIncident ManagementChange ManagementService CatalogGlideRecordGlideSystemClient ScriptsBusiness RulesScript IncludesAJAX

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationindependent workcollaborative workpassion for learningteam contribution

Certifications

ServiceNow on demand training