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Tech Stack
Tools & technologiesAngularITSMServiceNow
About the role
Key responsibilities & impact- Support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives
- Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
- Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
- Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
- Create / update catalog items including modifying workflows / flows
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
- Assist with data integration and migration tasks between ServiceNow and other systems
- Document process flows, workflows, and other technical specifications for ServiceNow configurations
- Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
- Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates
Requirements
What you’ll need- Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively within a team
- A passion for learning and growing in the field of IT Service Management
- Familiarity with ServiceNow platform (preferred)
- ServiceNow “on demand” training
- Knowledge of: GlideRecord / GlideSystem, Client Scripts, Business Rules, Script Includes (server-side), AJAX (GlideAjax), AngularJS (for Service Portal)
- Prior Help Desk experience to aid in troubleshooting is a plus, but not required
Benefits
Comp & perks- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowIncident ManagementChange ManagementService CatalogGlideRecordGlideSystemClient ScriptsBusiness RulesScript IncludesAJAX
Soft Skills
analytical skillsproblem-solving skillswritten communicationverbal communicationindependent workcollaborative workpassion for learningteam contribution
Certifications
ServiceNow on demand training