Drive system enhancements by contributing to requirements definition, design reviews, testing, and implementation activities throughout the System Development Lifecycle (SDLC).
Take ownership of hardware asset management processes, services, and capabilities across the full asset lifecycle.
Ensure accurate and timely hardware asset records in ServiceNow HAM Pro, including owner, location, lifecycle state, and asset model data.
Prescribe a governance framework to managing hardware asset models (infrastructure and network gear), end-of-life data, and capital asset attestations.
Possess a deep understanding of ServiceNow HAM Pro, including asset lifecycle management, asset model creation and normalization, procurement integration points, and hardware lifecycle workflows.
Configure and maintain asset models, managing model categories, and ensure accurate relationships between hardware models, assets, and Configuration Items (CIs).
Demonstrate strong understanding of the ServiceNow data model, including core tables such as asset, ci, model category, and related lifecycle, financial, and inventory tables.
Analyze and validate field mappings, reference relationships, and dependencies between asset records and CMDB records.
Understand data ingestion and mapping mechanisms including imports, transform maps, data sources, and integration feeds that create or update asset and CI records.
Troubleshoot data inconsistencies across HAM and CMDB by analyzing Table structures and field attributes, Reference qualifiers, Business rules and workflows, Flow Designer automations, or Data reconciliation logic.
Demonstrate familiarity with ServiceNow reporting and querying capabilities, including creation of advanced list filters, encoded queries, and dashboards to validate data integrity and support audit requirements.
Support system enhancements that impact asset tables, CI tables, and associated workflows, including participation in requirements validation, technical design review, test case development, and UAT execution.
Oversee document end-to-end hardware asset management processes and procedures in a clear, auditable manner, including process flow diagrams.

Requirements

Bachelor’s degree with 8+ years of relevant experience, or Master’s degree with 6+ years of relevant experience.
Proven experience working with ServiceNow HAM Pro.
Strong understanding of the relationship between IT Assets and Configuration Items (CIs).
Technical aptitude to participate in SDLC activities including requirements, design reviews, testing, and implementation support.
Forward-thinking mindset with the ability to identify process improvement and automation opportunities.
Familiarity with major hardware vendors (e.g., Dell, HP, IBM, Cisco).
Knowledge of Finance and Procurement concepts, including depreciation, netbook value, fixed assets, and sourcing.
Strong analytical, organizational, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to work under pressure, manage multiple priorities, and deliver high-quality results.

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow HAM Prohardware asset managementasset lifecycle managementdata ingestiondata mappingSDLCdata reconciliationadvanced list filtersencoded queriesprocess flow diagrams

Soft Skills

analytical skillsorganizational skillsproblem-solving skillscommunication skillsinterpersonal skillsability to work under pressuretime managementprocess improvement mindsetautomation opportunitiesattention to detail