Develop and implement a comprehensive communication plan for all stakeholders
Foster communication and collaboration between stakeholders to ensure alignment with development priorities and risk management
Lead stakeholder engagement efforts, including planning, facilitating, and documenting strategic engagement sessions and integrate stakeholder feedback into the software change management process
Lead the creation and maintenance of the System service catalog
Establish and maintain a framework for Service Portfolio Management
Advise on alignment of service investment decisions with DoD mission partner priorities
Collect, generate, and maintain an inventory of all Platform services
Build and maintain an Service Portfolio roadmap
Design, build, publish, and maintain online training materials for the System
Conduct regular strategic communication exchanges with stakeholders
Plan, schedule, and conduct stakeholder engagement sessions
Collect, analyze, and distribute feedback from stakeholder engagements
Assist in defining, establishing, and maintaining Service Levels for all major services
Conduct customer relationship management operations
Generate and maintain customer and user metrics
Support the Government in conducting program communications regarding the System
Ensure team alignment with program objectives
Foster a collaborative and inclusive team environment
Provide regular performance feedback and professional development opportunities
Lead and mentor a team of communications professionals, ensuring alignment with program objectives and manage team workload and resource allocation effectively

Requirements

Active Top Secret (TS) clearance with SCI eligibility
Bachelor’s degree in Communications, Public Affairs, Marketing, Business, Political Science, or related discipline and at least 12 years of relevant experience or Master’s degree in a related field and at least 10 years of relevant experience
Minimum of 10 years of experience in strategic communications or a related field
Experience leading strategic communications efforts for large-scale Federal or DoD technology programs
Experience supervising and mentoring communications or public affairs personnel
Experience preparing executive-level briefings and strategic messaging for senior leadership
Experience in developing and implementing communication plans
Demonstrated ability to translate complex technical concepts into clear, mission-focused messaging
Experience supporting change management or enterprise adoption initiatives
Strong understanding of software change management processes
Proven ability to lead stakeholder engagement and customer relationship management
Experience with service portfolio and catalog management
Strong analytical skills to generate and maintain customer and user metrics
Excellent written and verbal communication skills
Experience operating within SAFe or large-scale Agile frameworks supporting enterprise systems

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

strategic communicationscommunication plansstakeholder engagementservice portfolio managementsoftware change managementcustomer relationship managementanalytical skillsexecutive-level briefingsAgile frameworksSAFe

Soft Skills

collaborationleadershipmentoringcommunicationteam alignmentperformance feedbackprofessional developmentinclusivityplanningfacilitation

Certifications

Active Top Secret (TS) clearanceSCI eligibility