Business Analyst – Service Delivery Optimization
Leidos
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Salary
💰 $73,450 - $132,775 per year
About the role
- Support process improvement, automation, and AI enablement initiatives
- Analyze current-state workflows supporting Service Level Requirement (SLR) performance
- Document existing operational workflows and define detailed requirements
- Partner with data science and engineering teams for automation opportunities
- Design and implement structured intake processes for AI enablement requests
- Develop and maintain Jira workflows for AI initiatives
- Create user guides and operational documentation
- Document system capabilities and usage scenarios
- Elicit and document functional and non-functional requirements
- Translate business rules and operational pain points into structured Jira epics
- Maintain traceability between service performance objectives and backlog items
- Develop process maps and workflow documentation
- Support sprint planning, backlog refinement, QA validation, UAT activities, and operational rollout
Requirements
- Bachelor’s degree with 4+ years of relevant experience (or Master’s with 2+ years)
- Experience working within Agile Scrum environments
- Demonstrated experience using Jira for backlog management and workflow tracking
- Strong experience writing structured user stories, acceptance criteria, and requirements documentation
- Experience documenting business processes, workflows, and operational procedures
- Experience supporting automation, reporting, or system enhancement initiatives
- Strong written communication skills, including development of user guides and executive-level summaries
- Ability to operate effectively in a fully virtual, cross-functional environment
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementautomationAI enablementworkflow analysisrequirements documentationAgile Scrumuser storiesacceptance criteriabacklog managementprocess mapping
Soft Skills
strong written communicationcross-functional collaborationorganizational skillsanalytical skillsattention to detailproblem-solvingadaptabilitystakeholder engagementteamworktime management
Certifications
Bachelor's degreeMaster's degree