Leidos

Smart Grid Application Engineer

Leidos

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $52,000 - $94,000 per year

About the role

  • Operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients
  • Respond to clients promptly and professionally
  • Accurately document issues and coordinate vendor activities
  • Follow implementation procedures to ensure compliance with specifications
  • Monitor application and system performance, status reporting and problem escalations
  • Respond to service desk tickets and automated alerts
  • Provide technical and product support to clients as the principal on-site AMI resource
  • Resolve problems requiring technical knowledge and communicate the solution effectively
  • Self-starter with ability to perform work independently
  • Communicate clearly and professionally with business partners and clients
  • Escalate issues to the SGS Support team and keep appropriate customer team members updated
  • Analyze and resolve production system faults
  • Review, analyze and resolve AMI alerts, events and statuses
  • Troubleshoot software application issues
  • Review, test and manage implementation & integration of AMI device firmware and server software
  • Manage small projects and assist with project startup activities
  • Perform new meter installation transaction monitoring
  • Manage AMI schedule collection for service level agreement compliance
  • Develop and maintain knowledge base information, application documentation and procedures
  • Manage file system archiving & retention policies
  • Ensure compliance with Leidos’ Standard Operating Procedures

Requirements

  • 2 to 5+ years of experience working on or with technical teams
  • 2 to 5+ years of managing small projects
  • 3+ years of application support experience
  • Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful
  • Experience with web-services desired
  • Customer service oriented; must possess attention to detail and a sense of urgency
  • Solid understanding of IT technology (networking, databases, applications, hardware, etc.)
  • Knowledge of systems methodologies, design, and implementation
  • Strong analytical skills and problem solving techniques
  • Working knowledge of ITIL principles and best practices
  • Work well within a team environment and individually with minimum supervision
  • Possess excellent written, communication and interpersonal skills
  • Bachelor's degree or equivalent experience required.
Benefits
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Advanced Metering Infrastructureapplication supportmeter data management systemsweb servicessystem performance monitoringtroubleshootingAMI device firmwareproject managementITIL principlesnetworking
Soft Skills
customer serviceattention to detailsense of urgencyanalytical skillsproblem solvingcommunication skillsinterpersonal skillsself-starterteamworkindependent work
Certifications
Bachelor's degree