Daily ticket queue management.
Operational support & maintenance for endpoint security solutions (e.g., Anti-Virus, Host Firewall, Forensics based tools, Privilege management, application whitelisting, EDR).
Rotational on-call responsibilities.
Technical control implementation & enforcement based on inputs from various teams.
Support change management tasking relative to the security policies associated with the endpoint security solutions.
Work closely with team lead/manager to ensure tasks are completed on time.
Ensure documentation related to supported endpoint security products is written and centrally accessible.
Create and monitor reporting for compliance.
Provide inputs back to the Endpoint Cybersecurity Engineering team for identifying and remediating existing gaps in vendor solutions.

Requirements

U.S. Citizenship is required.
B.S from an accredited university coupled with two or less years of experience.
Additional years of relevant experience or technology certifications may be considered in lieu of degree.
Experience should include 1-2 years of endpoint security experience.
Ability to write and verbally communicate information security and risk-related concepts effectively to both technical and non-technical audiences.
Strong problem-solving and analytical skills.
Fundamental understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support.
Understanding of Operating Systems and Network Protocols.
Foundational understanding of advanced threat detection in an enterprise environment.
Foundational understanding of malware families, their types, and the threat they pose.

Benefits

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

endpoint securityanti-virushost firewallforensics toolsprivilege managementapplication whitelistingEDRsecurity policiesthreat detectionmalware analysis

Soft skills

problem-solvinganalytical skillscommunicationteam collaborationtime management