Leidos

Service Desk Analyst

Leidos

full-time

Posted on:

Location Type: Office

Location: Canberra • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

ITSMServiceNow

About the role

  • Providing first-level troubleshooting and support to a large government organisation and act as the first point of contact for end users.
  • Diagnose and resolve technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.
  • Account maintenance (password resets, account unlocks, etc.)
  • Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
  • Remote access (VPN and Portal access, token troubleshooting)
  • Exchange mailbox issues and requests, mail client (M365) support
  • Managing access to the internal desk phone system
  • Maintaining access lists to, and supporting file shares and network printers
  • Coordinating procurement for mobile phone, hardware and software requests

Requirements

  • Demonstrated keen interest in IT
  • IT certification or working towards (desirable)
  • One or more years’ experience in a similar support role (desirable)
  • NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability Assessment)
  • ITSM Support experience and ITIL familiarity (desirable)
  • Experience of ticket management tools – ServiceNow (Preferable) or equivalent
  • VPN/Remote access support experience
  • General desktop troubleshooting skills (hardware and software)
  • General network troubleshooting skills
  • Knowledge of Microsoft Windows 10 Operating System
  • Experience with Microsoft Office 2016 suite, including Microsoft Outlook
Benefits
  • Competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportaccount maintenanceWindows 10Windows 11Microsoft 365VPN supportnetwork troubleshootingdesktop troubleshootingExchange mailbox support
Soft skills
interpersonal skillsproblem-solvingcommunication skillscustomer serviceattention to detailorganizational skillsteam collaborationadaptabilitytime managementkeen interest in IT
Certifications
IT certificationNV1 Security ClearanceOSA (Organisational Suitability Assessment)