Field Services Engineer
Leidos
full-time
Posted on:
Location Type: Office
Location: Canberra • Australia
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About the role
- Advising on technical requirements for products and services
- Supporting hardware
- Providing guidance on laptops, imaging, and mentoring junior staff
- Engaging with the established Leidos Support Team for escalations
- Working to address customer issues taking them to full resolution
Requirements
- Must be an Australian Citizen and hold an active NV1 security clearance and willing to undergo an OSA (Organisational Suitability assessment)
- Experience in hardware, SOE, or networking
- Perform technical on boarding for new-starters
- Schedule travel as required
- Create, manage and resolve request tickets
- Perform troubleshooting for connectivity, networks, cabling, gateway
- Engage with the established Leidos Support Team for escalations
- Knowledge transfer to stakeholder to enable self-service
- Apply standard procedures
- Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards
- Self-motivated, customer focused with excellent communication skills
- Ability to work under pressure in order to meet deadlines
- Experience within the security industry would be highly desirable
- Experience with customer timely completion of service requests
- Carry out repairs, improvements and assist with preventative maintenance
- Work to address customer issues taking them to full resolution
- Actively work within the team to improve performance in terms of service delivery
- Provide customer support onsite
- Diagnose equipment faults/problems and provide timely repair solutions
- Attend ongoing training to up-skill and improve product knowledge
Benefits
- Life Days are the Leidos way of recognising that we all need extra time to take care of life.
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardwareSOEnetworkingtroubleshootingconnectivitycablinggatewayrequest ticketsrepairspreventative maintenance
Soft skills
customer focusedexcellent communication skillsself-motivatedability to work under pressureteamworkperformance improvementmentoringguidanceknowledge transferproblem-solving
Certifications
Australian Citizenshipactive NV1 security clearanceOSA (Organisational Suitability assessment)