Call Center Integrator
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $87,100 - $157,450 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Design, implement, and maintain integrations between call center systems
- Configure and optimize IVR and ACD systems
- Collaborate with vendors and internal teams for integration
- Implement cloud-based contact center solutions
- Monitor call center systems for optimal performance
- Diagnose and resolve technical issues
- Provide technical support to call center agents
- Identify opportunities for process optimization
- Develop and implement scripts, APIs, and automation tools
- Configure and maintain reporting tools
- Ensure compliance with industry regulations
Requirements
- Bachelors degree (or equivalent work experience)
- 4+ years experience supporting and administering Salesforce environments
- Strong technical skills in Salesforce and related server administration
- Experience with AWS infrastructure
- Excellent problem-solving and troubleshooting skills
- Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Requires a separate, quiet, private, confidential space to work from
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IVR systemsACD systemscloud-based contact center solutionsSalesforceAWS infrastructureAPIsautomation toolsreporting toolstechnical supportprocess optimization
Soft skills
problem-solvingtroubleshootingprioritizationproject managementcommunicationinterpersonal skillsindependenceteam collaboration
Certifications
Bachelor's degree