Salesforce Admin
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $73,450 - $132,775 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCyber Security
About the role
- Overseeing a Salesforce based environment, supporting configuration and maintenance across multiple environments (e.g. Development, Test, Prod), release activities, and troubleshooting of any Production issues.
- Supporting the cross-functional team defining, developing, and rolling out new features.
- Supporting call-center integrations with Amazon Connect IVR.
- Troubleshooting issues in Production and lower environments with the team as they occur to ensure SLA's for a 24x7 call-center operation.
- Provide Level 2 & 3 support to resolve system problems.
- Ensure security posture of the Salesforce environment.
- Provide guidance with HealthCloud, DataCloud, SalesCloud, and Agentforce.
- Mentor other members of the cross-functional team on Salesforce best practices for development, release, and testing.
- Maintain integration with external systems such as EHR API's (FHIR), Identity and Authorization tools (Okta), and other third party tooling.
- Works with cybersecurity team to develop and secure solutions within the Salesforce environment.
- Conduct system audit reviews and perform maintenance functions as required to ensure system health.
Requirements
- Bachelors degree (or equivalent work experience) and 4+ years experience supporting and administering Salesforce environments.
- Strong technical skills in Salesforce and related server administration.
- Experience with AWS infrastructure.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
- Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues, stakeholders, and vendors.
- Ability to work independently and as part of a team.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceAWSEHR APIFHIROktaHealthCloudDataCloudSalesCloudAgentforcesystem auditing
Soft skills
problem-solvingtroubleshootingcommunicationinterpersonalcollaborationtask prioritizationproject managementindependenceteamwork