Director

• Supervise and professionally develop the Business Process Analyst and Recall Administrators.
• Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development.
• Develop a policy/process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders.
• Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team.
• Oversee the end-to-end recall management process.
• Conduct tracking and facilitate documentation of all recall activities.
• Identify and develop recall management response processes and policies; adapting to any new software or technologies.
• Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program.
• Communicate recall management information to internal and external key stakeholders.
• Prepare SCM budget with assist from SCM Executive leadership.
• Review monthly reports for expense variances.
• Report monthly to SCM Executive leadership unreasonable variances.
• Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization’s processes.
• Develop and monitor key performance indicators (KPIs) to measure the recall management program’s effectiveness and efficiency.
• Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

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