Manager

• Manages the nursing and clinical support team members in multiple locations and collaborates with the directors, leaders, and administrators.
• Manages clinical-support decision-making, clinical workflows, and clinical staff supervision.
• Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standardization of work.
• Serves as a clinical resource and role model for nursing, clinical support team members, clerical staff, and the practice management team.
• Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost; uses data systematically to develop solutions and guide change in practices.
• Collaborates to understand external market financial, economic, and industry data identifying market opportunities and threats.
• Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives.
• Formulates recommendations for continuous improvement taking into account market demands, regulatory standards, patient safety, and changes in clinical practice.
• Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality.
• Collaborates with other internal staff members to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.
• Coordinates mandatory clinical education and plans in-services and education within the practice in collaboration with clinical services.
• Takes responsibility for providing a positive learning environment for staff, students, interns, and residents collaborating with academic programs, while ensuring patient safety.

Clinical Manager

Service Manager

Regional Facilities Manager