Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Technical Development and Support Analyst
Lehigh Valley Health Network
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supports and maintains technologies to serve business needs
- Participates in the full development lifecycle for team technologies and projects
- Solves technical or organizational problems utilizing applications and knowledge in area(s) of specialization
- Assists the business in determining the best technical solutions and integrations
- Develops detailed business work plans for analysis, testing system upgrades, modifications, and enhancements
- Assists with configuration, implementation and maintenance of development, staging and production environments
- Analyzes work processes, feasibility of small to medium project requests, and troubleshoots operational problems
- Creates specifications and related documentation; evaluates, plans and executes thorough test scenarios and plans
- Assists in developing technology standards, estimates resources, and completes tasks by due dates
Requirements
- Bachelor’s Degree Information Sciences and Technology or related fields
- Preferred work experience will be considered in lieu of degree
- 2 years progressive experience in Information Technology or a related Healthcare field
- Attention to detail and ability to analyze and solve problems and interpret data
- Ability to work well in a team environment and to be self motivated and self disciplined
- Knowledge of processes of assigned area(s), applications, and technologies
- Effectively deals with multiple and changing priorities
- Must be able to visit multiple business and education locations (dependent on employment location)
- Physical demands: lift and carry 25 lbs; frequent sitting/standing; frequent keyboard use; patient care providers may be required to perform kneeling, bending, squatting and CPR
