Technical Account Manager – TAM
Legion
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • Romania
Visit company websiteExplore more
About the role
- Serve as the dedicated technical resource for assigned customer accounts
- Partner with customer System Administrators to understand business processes, workflows, and system configurations
- Maintain deep familiarity with each customer’s environment, priorities, and use cases
- Act as a product expert, providing guidance, best practices, and technical consultation
- Translate customer business needs into system configuration and optimization recommendations
- Support customers in understanding platform capabilities, limitations, and tradeoffs
- Provide oversight and coordination for customer support tickets
- Own or directly manage highly technical or complex issues as needed
- Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
- Analyze support trends and proactively address recurring issues
- Ensure customers are prepared for and leveraging new product features
- Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
- Partner with customers to drive feature adoption aligned to their business goals
- Run a regular cadence of customer meetings to review: Open workstreams and initiatives, Support ticket status and analysis, New questions and technical needs, Open and prioritized issues, Action items and next steps
- Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
- Advocate for customer needs internally and provide feedback to Product and Engineering teams
Requirements
- 3+ years Technical Account Management or other relevant experience such as implementing and configuring workforce management solutions
- Experience in managing multiple stakeholders and projects with competing priorities
- Strong root cause diagnostic capabilities to assess customer reported problems and determine whether it’s a software, configuration, or user error
- Bachelor's degree or equivalent experience
- Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening
- Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred)
Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Equity
- Monthly Wellness Reimbursement
- Meal Vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Account Managementsystem configurationoptimization recommendationsroot cause diagnosticintegration platforms
Soft Skills
interpersonal skillscommunication skillsverbal communicationwritten communicationpresentation skillslistening skills
Certifications
Bachelor's degree