Lead Conversion Specialist

Legion Health

Phone Operator / Lead Conversion Specialist supporting new patient leads at Legion Health. Providing compassionate assistance in scheduling and intake coordination for mental health care.

Posted 5/25/2026contractRemote • 🇺🇸 United StatesSenior💰 $5 - $15 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls and texts from new patient leads with clear, accurate, and timely communication
Make outbound calls and send texts throughout the day to follow up with new leads and get them booked
Convert leads into scheduled appointments by guiding patients through the next steps, answering common questions, and reducing drop-off
Schedule and reschedule appointments, including managing missed appointments and helping patients get back on the calendar quickly
Triage intake-related issues that arise before the first visit (e.g., scheduling conflicts, basic onboarding questions, communication gaps) and escalate as needed
Provide compassionate, high-quality support with a strong focus on patient trust and satisfaction
Maintain clean, consistent documentation of patient interactions so nothing falls through the cracks
Track follow-ups and next steps to ensure each lead receives timely outreach and a clear outcome (booked, not a fit, no response, etc.)
Identify recurring lead objections or friction points and share feedback to improve scripts, workflows, and conversion rates
Work closely with internal teams to resolve issues quickly and keep the intake process moving
Maintain a reliable, high-speed internet connection for smooth and consistent communication
Always aim to deliver the best experience possible for our patients

Requirements

What you’ll need

2+ years in a customer support, patient support, front desk, intake, call center, or scheduling role
Experience in healthcare, telehealth, behavioral health, or a high-volume scheduling environment is strongly preferred
Familiarity with scheduling workflows, basic insurance/intake concepts, and appointment logistics
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
Proficient in spoken and written English.

Benefits

Comp & perks

Work Setup: Fully Remote
Impact: Help patients take the first step toward care and support a mission that matters to millions of people and families.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingappointment logisticscustomer supportpatient supportintake processescommunicationdocumentation

Soft Skills

clear communicationcompassionate supportproblem-solvingattention to detailtrust-buildingtimeliness