VIP Development Manager

Legendz

VIP Development Manager at Legendz managing high-value player portfolios and enhancing engagement before VIP qualification. Building meaningful relationships for sustainable player growth through collaboration with teams and player analytics.

Posted 6/20/2026full-time🇨🇦 CanadaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VIP managementCRMplayer developmentplayer lifecycle managementsegmentationrelationship-building techniquesplayer analytics

Soft Skills

communication skillsinterpersonal skillsconsultative approachservice-oriented approachcommercial mindset

Tools & Technologies

CRM tools

Industry Keywords

social casinogamingiGamingplayer engagementloyalty programsretention

About the role

Key responsibilities & impact

Manage and nurture a portfolio of emerging high-value players
Monitor player progression and engagement trends
Assess players approaching VIP thresholds
Identify players showing declining activity
Introduce players to loyalty programs
Work closely with VIP Account Managers to ensure seamless transitions

Requirements

What you’ll need

2+ years of experience in VIP management, CRM, retention, customer success, or player development within social casino, gaming, or iGaming
Strong understanding of player lifecycle management, segmentation, and relationship-building techniques
Commercial mindset with the ability to identify growth opportunities
Excellent communication and interpersonal skills with a consultative and service-oriented approach
Comfortable working with CRM tools and player analytics
Ability to balance commercial objectives with responsible gaming and sustainable player engagement

Benefits

Comp & perks

Competitive pay
Flexible remote opportunities
Supportive team
Welcoming culture
Career growth opportunities
Employee recognition programs