Client Success Manager
LegalVision
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
About the role
- Build strong relationships with new members.
- Proactively manage membership hold and cancellation requests.
- Suggest initiatives to reduce churn and enhance member retention.
- Identify opportunities for members to upgrade or extend their membership.
- Act as the primary point of contact for member inquiries.
- Analyse member usage patterns to detect potential churn risks.
- Action client feedback to continuously refine and improve our membership offering.
- Collaborate with other LegalVision teams.
Requirements
- At least six months of experience working in a customer service or account management role.
- Previous experience in a Client Success role will be looked upon favourably, but is not a requirement for this position.
- Excellent client service focus, as well as the ability to troubleshoot and have difficult conversations when required.
- Personable, empathetic, and understanding.
- Driven, autonomous, and efficient.
- Business and tech savvy.
Benefits
- 25 days holiday (excluding bank holidays) plus contractual sick pay, paid volunteering, birthday and parental leave.
- Private Health Insurance (post probation).
- Annual budget to spend on external learning and development.
- Regular team socials, drinks and meals.
- Vibrant office environment in Ancoats + WFH options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client service focustroubleshootinginterpersonal skillsempathyunderstandingdrivenautonomousefficient