Customer Success Manager

• Build strong relationships with new members.
• Proactively manage membership hold and cancellation requests.
• Suggest initiatives to reduce churn and enhance member retention.
• Identify opportunities for members to upgrade or extend their membership.
• Act as the primary point of contact for member inquiries.
• Analyse member usage patterns to detect potential churn risks.
• Action client feedback to continuously refine and improve our membership offering.
• Collaborate with other LegalVision teams.

Client Success Manager

Senior Customer Success Manager