Legalhero

Customer Success Manager – Customer Service Representative

Legalhero

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Together with your team, you are the first point of contact for our clients
  • Respond professionally to inquiries from clients of our partner insurers
  • Handle inbound calls from our clients (no sales, no legal advice)
  • Forward inquiries to the responsible attorneys for individual and expert handling
  • Onboard new clients and support existing clients
  • Identify clients’ needs and provide all relevant information about the process
  • Carefully document and maintain the customer database in our case-management system
  • Provide service-oriented advice and support to clients with their individual concerns

Requirements

  • Excellent written and verbal communication skills in fluent German
  • Initial experience in customer service, vocational commercial training, or experience in the hospitality sector
  • Reliability and a service-oriented mindset
Benefits
  • Complimentary drinks, fresh fruit, and muesli
  • 100% coverage of a Deutschlandticket for your commute
  • Is your dog a team player? Perfect! We welcome pets in the office
  • Corporate Benefits account with attractive offers and discounts for many brands
  • Company and team events — because teamwork matters
  • Company pension plan with a 20% employer contribution — we think about the future with you
  • After-work fun: Nintendo Switch, PS5, darts, and table football await you
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written communicationexcellent verbal communicationreliabilityservice-oriented mindset
Certifications
vocational commercial training